I am hopeful that moving forward, communication can be improved. It shouldn't be difficult to ascertain where builds are in process; on the contrary, customers should receive regular updates on progress (and delays in particular) – and certainly inquiries should be responded to within a reasonable amount of time. Certainly do look forward to having this coming in hopefully soon!
If anyone has any questions - please contact me directly at Ariel UK.
Unfortunately, I am essentially in the same boat as the OP.
I placed an order with TMI for an Ariel Atom 4 in 7/2021. While initially discussing the order with them in 6/2021, I was told to expect a maximum wait time of 12 months (6 month waiting list + 4-6 month build). As of this writing (21+ months after placing my order), I still don't have my car nor a firm commitment from TMI of when I can expect to receive it.
I may have been able to stomach this severe delay if it had not been compounded by other factors, namely:
- TMI's complete lack of communication since I placed my order (not once was I contacted with an update on my order)
- TMI consistently missing their own deadlines (each time I have contacted them for a status update, I was given a new, later date without any explanation or apology).
It deserves mention that TMI's representatives have always been courteous in our communications, but this simply cannot make up for everything else.
At this point, even if TMI were to promise me a delivery date, I would have a hard time believing it because they have missed their own deadlines so many times. I am still holding out hope that I will one day receive my Ariel Atom, but it's anyone's guess when that may be.
Just another verbal in response to my pestering Mark at TMI by phone. Q4 2023. I'll believe it when I see it.
You and me both!
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